Compliments & Complaints

Your Service, Your Say

The “Your Service, Your Say” HSE Comments and Complaints Policy, in place nationwide from January 1 2007, invites all health service users to have their say about their experience of the health services, and about how services have been delivered. It is the right of service users to comment, compliment or complaints about any of the services provided by the HSE.

Responding effectively to comments, compliments and complaints received and learning from them is key to providing high quality customer focused services. Best practice identifies what Service Users want. When feedback  is provided the HSE has used this information to build on and enable a system which will help meet Service User requirements.


Have Your Say:



For More information on Your Service Your Say or for feedback forms in other languages please see the following: