PATIENT FEEDBACK
University Hospital Kerry welcomes all patient’s feedback. Your comments, compliments and complaints help us to develop and deliver a stronger, quality focused service. Tell us how we did.
What did you like? What did we do well? What can we do better?
Help us to serve you.
The Patient Advocacy Service is independent, free and confidential. We can support you to make a complaint about the care you have experienced in a Public Acute Hospital or a HSE-operated Nursing Home.
Verbal Complaints
- University Hospital Kerry supports a “No Wrong Door” approach to complaints.
- You can speak to any member of staff in a hospital about a complaint or concern.
- We endeavour to resolve all complaints at the point of contact and at the earliest opportunity
- If your complaint or concern cannot be resolved at this point the member of staff can involve a manager to discuss the issue with you. You can also request to speak with a manager.
- In the event that your complaint is not resolved you contact the Feedback Co-Ordinator with your complaint
Email Feedback.UHK@hse.ie
Complaints Process
- Complaints are managed in line with the “your Service Your Say Policy” (HSE 2017)
- We are committed to ensuring all feedback is acknowledged, reviewed and responded to as quickly as possible
- We endeavour to resolve all complaints at the point of contact and at the earliest opportunity
- You should feel free to contact any member of staff with your complaint
- If they are unable to resolve it for you they will refer you to either Feedback Co-Ordinator or to Your Service Your Say
Email: Feedback.UHK@hse.ie
Your Service, Your Say
The “Your Service, Your Say” HSE Comments and Complaints Policy, in place nationwide from January 1 2007, invites all health service users to have their say about their experience of the health services, and about how services have been delivered. It is the right of service users to comment, compliment or complaints about any of the services provided by the HSE.
Responding effectively to comments, compliments and complaints received and learning from them is key to providing high quality customer focused services. Best practice identifies what Service Users want. When feedback is provided the HSE has used this information to build on and enable a system which will help meet Service User requirements.
Have Your Say:
For More information on Your Service Your Say or for feedback forms in other languages please see the following: https://www2.hse.ie/services/hse-complaints-and-feedback/your-service-your-say.html